Jobs / Call Center Jobs / Telesales Team Leader
Full Time
Etisalat Egypt -
Egypt , Cairo
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Etisalat Egypt
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Job Details

Experience Entry Level
Salary Confidential
Employment Full Time
Gender Female
Category Customer Service
Industry Telecommunications
  • Lead, coach, and motivate a team of customer service, telesales, or call center agents to achieve performance targets.
  • Monitor team performance and ensure KPIs, SLAs, and quality standards are met.
  • Conduct regular coaching sessions and provide constructive feedback to team members.
  • Analyze performance reports and identify areas for improvement.
  • Handle escalated customer issues and ensure timely resolution.
  • Coordinate with Quality, Training, Workforce Management, and Operations teams to improve overall performance.
  • Monitor attendance, adherence, and productivity of team members.
  • Prepare and present performance reports to management.
  • Support new hires during onboarding and training periods.
  • Drive employee engagement and maintain a positive work environment.


 

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About Etisalat Egypt
Egypt, Cairo
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