Job Description
Roles & Responsibilities
We re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.
What you ll be doing:
- Maintaining a positive, empathetic, and professional attitude toward clients at all times
- Assist with challenging client requests or issue escalations as needed
- Acknowledging and resolving clients' complaints
- Communicating and coordinating with colleagues as necessary
- Keeping records of clients interactions, transactions, comments, and complaints
- Build and maintain strong, long-lasting client relationships
Working Conditions
- 6 months Project Based Contract
- Social Insurance, Family Medical Insurance & Life Insurance.
- Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months.
Desired Candidate Profile
Who are you?
- Experience in a Client Support or similar role
- Familiarity with our industry is a plus
- Experience using the help desk and support tools
- Excellent communication and problem-solving skills
- Patience when handling tough cases
- Multi-tasking abilities