Jobs / Call Center Jobs / Call Center Supervisor
Full Time
Cosmedics Health Care -
Egypt , Cairo
--
Apply on the Job Website

Job Details

Experience Manager
Salary Confidential
Employment Full Time
Gender Female
Category Customer Service
Industry Customer Support and Assistance Coordination
  • Lead, supervise, and manage the call center team to ensure optimal productivity and service quality.
  • Monitor real-time performance and ensure adherence to established KPIs and service level agreements.
  • Ensure all inbound and outbound communications (calls, WhatsApp, and social media channels) are handled in a timely, professional, and consistent manner.
  • Coordinate effectively with clinic management and medical teams regarding schedules, availability, and operational updates.
  • Oversee appointment booking processes, ensuring accuracy, efficiency, and proper system utilization.
  • Manage and resolve escalated customer complaints in accordance with company policies and service standards.
  • Conduct ongoing coaching, training, and performance evaluations to enhance team capabilities.
  • Analyze performance data and prepare periodic reports highlighting key metrics, trends, and improvement areas.
  • Implement and monitor call quality assurance processes, providing structured feedback and corrective actions.
  • Ensure full compliance with company policies, procedures, and operational guidelines.

 

Similar Jobs

Apply on the Job Website
About Cosmedics Health Care
Egypt, Cairo
Learn more