: Key Responsibilities
Welcome customers and provide a professional first impression-
Understand customer needs and provide appropriate solutions-
Handle customer complaints promptly and effectively-
Direct customers to the relevant departments when needed-
Explain products or services clearly and accurately-
Maintain and update customer records in the system-
Ensure the reception area is organized and presentable-
:Qualifications
Bachelor’s degree (preferred)-
3-5 years of experience in customer service (preferably face-to-face)-
Strong communication and interpersonal skills-
Presentable with a professional attitude-
Ability to handle difficult situations and solve problems effectively.
Follow up with customers to ensure their issues are resolved-