الوظائف / وظائف كشوف المرتبات / Technical Support (Application Consultant)

Technical Support (Application Consultant)

دوام كامل
مصر , القاهرة
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تفاصيل الوظيفة

الخبرة Entry Level
الراتب Confidential
توظيف دوام كامل
النوع ذكر
التصنيف خدمة العملاء
المجال تكنولوجيا المعلومات والخدمات
  • First point of contact for resolution of queries and issues related to the use of HITS System (eg. Payroll, Timesheet and Self-Service, etc.).
  • Provide system training to HR and non-HR users on the features of the company services to minimize technical challenges using simple understandable terms.
  • Maintain accurate and timely reporting of project activities.
  • Install, configure, and troubleshoot software applications.
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose software problems
  • Handling daily customer technical support cases through phone and email submission and provide a step-by-step guideline for the resolution of a technical issue and follow up to ensure their issues are completely resolved
  • Maintain the security and integrity of client database by setting access controls, keeping their information confidential.
  • Document and track customer issues using a ticketing system (CRM) to ensure quick resolution
  • Ensure compliance with (SLA) Service Level agreement.

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