Jobs / Program Officer Jobs / Workforce & MIS Officer
On-site Full Time
Emirates NBD Egypt -
Egypt , Cairo
--
Emirates NBD Egypt
Apply on the Job Website

Job Details

Employment Full Time
Category Banking
Industry Banking
Ensure effective management of staffing resources to meet customer service demand and maintain high service levels. This role involves overseeing workforce planning, scheduling, and real-time adjustments in staffing to optimize the call center's performance and efficiency. Communicate the team’s daily performance. Support the supervisor to sort the actual versus planned agents’ headcount Coordinate with the Human Resources and external agencies to interview applicants for agent positions Monitor and track the attendance within the CRC. Generate the scheduling and coordination of required training programs and schedules for the CRC teams. Generate the team members’ performance KPI’s Liaise with the external recruitment agency the required candidate for hiring.
Minimum 1 year of experience in banking or relevant with focus on customer relationship management Planning and organizing Communication and interpersonal skills Presentation skills Coaching skills

Similar Jobs

Apply on the Job Website
About Emirates NBD Egypt
Egypt, Cairo
Banking
Learn more