Company Description Innovative Work Solutions is a dynamic outsourcing and business solutions company based in Egypt, delivering high-quality customer experience and sales support services to international clients. We specialize in building multilingual teams that provide professional, efficient, and results-driven service. Our culture is built on performance, development, and long-term career growth. We provide structured training, clear KPIs, and real promotion opportunities for high performers.
Role Description We are hiring for a Bilingual English & Spanish Account to handle customer interactions for an international client. The role involves managing customer inquiries, ensuring service quality, and maintaining strong communication standards in both languages.
Qualifications English Level: B2–C1 (strong spoken & written communication) Spanish Level: B1–B2Previous call center or customer service experience is a plus Strong communication and interpersonal skills Ability to multitask and work under pressure Basic computer and CRM knowledge Customer-focused mindset and problem-solving ability Flexibility to work rotational or fixed shifts (if applicable)