We’re hiring a Conversational AI Developer to build human-like AI phone agents that handle real conversations end-to-end: answering inbound calls, calling leads, qualifying prospects, booking appointments, and updating internal systems automatically. This is a builder role—you’ll design voice experiences, implement call flows, integrate APIs, and continuously improve performance using real call data.
✅ Fluency in English is a Must (C1 and above: spoken & written)???? On-site: El Rehab City, New Cairo???? Shift: 3:00 PM – 12:00 AM (Fixed)???? Weekends: (Saturday and Sunday Fixed)???? Net Salary: 35,000-45,000 EGP based on experience.
What You’ll Build AI voice agents that can:Answer inbound calls and route intelligently Place outbound calls to leads and follow up Ask qualifying questions and capture structured responses Handle objections naturally and stay on-script Book appointments via calendar integrations Log call outcomes and update CRM records automatically Escalate to a human when needed with full context
Core Responsibilities Build and deploy voice agents using Retell AI, Vapi, Bland AI, and/or Synthflow Design conversation flows: greeting → intent detection → qualification → action → wrap-up Create and maintain agent prompts, tools/functions, memory rules, and guardrails Implement call routing, transfer logic, fallback behaviors, and error handling Integrate voice agents with business systems:CRMs (GoHigh Level, Hub Spot, Salesforce, custom) Calendars (Google Calendar, Calendly, Outlook) Messaging (SMS/email confirmations via Twilio/Send Grid) Webhooks/APIs for internal tools Build evaluation + improvement loops:review call recordings/transcriptsidentify failure patterns (hallucination, bad turn-taking, wrong tool calls)improve prompts, flows, and data extraction Ensure compliance and quality:consent/disclosure handling (as required)data privacy best practiceslatency and reliability monitoring
Required Experience2+ years building conversational AI (chat and/or voice) Hands-on experience with at least one:Retell AI, Vapi, Bland AI, Synthflow Strong prompt engineering skills for multi-turn conversations Practical experience with:tool/function calling patternsstructured data extraction from conversationswebhook-driven integrations Solid backend integration skills (one or more):Node.js / Type Script, Python, REST APIs, JSON, OAuth Familiarity with telephony concepts:call flows, transfers, voicemail handling, DTMF, timeouts, retries
Nice-to-Haves Experience tuning ASR/TTS behavior, interruption handling, and latency reduction Experience with RAG / knowledge base grounding for accurate answers Experience with call center metrics: conversion rate, appointment rate, containment, AHTFamiliarity with prompt testing frameworks / eval tooling Experience deploying on AWS/GCP (Lambda, Cloud Functions, queues, webhooks)
What Success Looks Like (First 2 Weeks) Ship 1–2 production-grade voice agents for a defined workflow Integrate end-to-end: CRM + calendar + notifications + call logging Establish a weekly optimization loop using real call transcripts Improve key metrics (booking rate, qualification accuracy, handoff quality)
Interview / Technical Challenge (example) Candidates may be asked to:Design a call flow for a real scenario (inbound or outbound) Implement tool calls (CRM lookup, appointment booking) Provide prompt + fallback strategies for common objections