Jobs / IT Jobs / Représentant du service client GDS français
Full Time
Intouch CX -
Egypt , Cairo
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Intouch CX
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Job Details

Experience 1 to 20 years
Salary 47000 - 47000 EGP - 47000
Employment Full Time
Education Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
Category Customer Service
Industry Information Technology and Services
  • Provide expert travel support and booking services using Global Distribution Systems (GDS) in both French and English. Amadeus and Saber
  • Assist customers with flight reservations, modifications, and cancellations.
  • Deliver exceptional customer service via phone, email, and chat, ensuring a seamless travel experience.
  • Resolve customer inquiries and issues efficiently, maintaining high satisfaction and retention rates.
  • Stay updated on travel industry trends, airline policies, and GDS functionalities.
  • Collaborate with team members and other departments to ensure consistent service quality.
  • Handle escalated or complex travel requests with professionalism and attention to detail.
  • Document customer interactions and transactions accurately in the CRM system.
  • Meet or exceed individual and team performance targets, including response time and customer satisfaction metrics.
  • Adhere to company policies, data privacy regulations, and industry best practices at all times.
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About Intouch CX
Egypt, Cairo
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