HealthCare International - Egypt - Cairo

Experience: 1 to 5 years

Salary: Confidential

Employment: Full Time

Gender: Male

Education: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree

Handle inbound and outbound calls from patients and clients in English, German, Spanish, and Italian, providing accurate information and assistance.
Deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring patient satisfaction.
Document all interactions and maintain detailed records in the customer management system.
Collaborate with internal departments to resolve complex cases and escalate issues as needed.
Follow established protocols and guidelines to ensure compliance with healthcare regulations and company standards.
Assist patients with appointment scheduling, billing inquiries, and general information requests.
Provide translation and interpretation support as required for non-English-speaking patients.
Participate in ongoing training sessions to stay updated on healthcare services, policies, and procedures.
Meet or exceed performance metrics, including call quality, response time, and customer satisfaction scores.
Contribute to a positive team environment by sharing knowledge and supporting colleagues.
Medical field and healthcare for foreigners.
Dealing with patients and receptionists via calls.
Describe and selling our services for the potential interested customers.

Post date: 13 January 2026

Publisher:

Post date: 13 January 2026

Publisher: