• Design, develop, and maintain KPIs related to Quality Assurance, performance, compliance, and operational efficiency.
• Collect, validate, and maintain data from multiple sources, ensuring data accuracy, consistency, and integrity.
• Monitor performance against targets, SLAs, and quality standards, and identify gaps or deviations.
• Conduct detailed performance analysis, trend analysis, and root cause analysis.
• Prepare and deliver periodic performance reports (daily, weekly, monthly) for management review.
• Translate data analysis into actionable insights and improvement recommendations.
• Support Quality Assurance initiatives through KPI analysis, gap analysis, and continuous improvement activities.
• Ensure proper documentation, version control, and governance of reports and KPI frameworks.
• Collaborate with Quality, Operations, and Management teams to align KPIs with business objectives.
• Take ownership of performance data and act as a single point of reference for quality-related KPIs.
• Required Skills and Competencies:
• Advanced proficiency in Microsoft Excel (data analysis, pivot tables, advanced formulas).
• Strong experience in KPI development, monitoring, and performance analysis.
• Solid understanding of Quality Assurance concepts, SLAs, and performance metrics.
• Experience in data validation, reporting accuracy, and performance tracking.
• Strong analytical, problem-solving, and critical thinking skills.
• High attention to detail and accountability for data accuracy.

Strong communication and presentation skills for management-level reporting.