Jobs / Call Center Jobs / Quality Call Center Specialist- Healthcare Background
Full Time
International New -
Egypt , Cairo
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International New
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Job Details

Experience 1 to 3 years
Salary Confidential
Employment Full Time
Gender Male
Education Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
Industry Hospital & Health Care
  • Monitor inbound and outbound calls, chats, and emails to assess agent performance and compliance with company standards.
  •  Evaluate agent communication, problem-solving skills, accuracy, and professionalism.
  •  Prepare and present quality reports and performance trends to management.
  •  Identify training needs and coordinate with the training department to improve agent performance.
  •  Provide constructive feedback and coaching suggestions to team leaders or agents.
  •  Participate in calibration sessions to ensure consistent quality evaluation.
  •  Recommend process improvements to enhance customer experience and service quality.
  •  Maintain accurate records of evaluation results and follow-up actions.

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Egypt, Cairo
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