HealthCare International - Egypt - Cairo

Experience: 1 to 5 years

Salary: Confidential

Employment: Full Time

Gender: Male

Education: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree

Respond to inbound calls, emails, and chat inquiries from Italian-speaking patients and clients, providing accurate information and support.
Assist patients with appointment scheduling, medical inquiries, and service navigation in a professional and empathetic manner.
Document all interactions and patient information accurately in the company’s CRM system.
Resolve patient concerns and escalate complex issues to the appropriate department or supervisor as needed.
Follow up with patients to ensure their needs have been met and provide additional assistance as required.
Maintain up-to-date knowledge of healthcare services, policies, and procedures to deliver accurate information.
Collaborate with internal teams to ensure seamless patient experiences and effective communication.
Meet or exceed key performance indicators (KPIs) related to response time, customer satisfaction, and call quality.
Participate in ongoing training and development sessions to enhance service delivery and language proficiency.
Adhere to all company policies, confidentiality standards, and regulatory requirements.

Post date: Today

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