- Handle inbound and outbound calls with professionalism and courtesy.
- Respond promptly to customer inquiries through different communication channels.
- Identify customer needs and provide appropriate solutions.
- Record, update, and maintain accurate customer data on the CRM system.
- Follow up on customer requests and ensure all issues are resolved within agreed timelines.
- Promote company products and services when applicable.
- Meet and exceed performance targets including call handling, quality, and customer satisfaction KPIs.
- Provide feedback and suggestions to improve customer service processes.
- Work collaboratively with other teams to ensure an excellent customer experience.
Bachelor’s degree.Minimum 1 year of experience in a Call Center or Customer Service role (preferably in the Fintech, Telecom, or Banking sector).Excellent communication skills English level: B2 Strong listening and problem-solving skills.Patience, empathy, and the ability to handle challenging customer interactions.Good computer and typing skills; experience with CRM systems is a plus.Ability to work in a fast-paced environment and handle multiple tasks.Strong teamwork and organizational skills.Maximum age: 27 years.