1. Front Desk Operations
Greet and welcome patients and visitors in a courteous and professional manner.
Answer incoming calls, respond to inquiries, and direct calls to the appropriate personnel.
Schedule patient appointments for radiology and laboratory services.
2. Patient Registration & Documentation
Register patients accurately in the hospital information system.
Verify patient information, request required documents, and ensure confidentiality.
Provide patients with information on preparation requirements for radiology and lab tests.
3. Coordination & Communication
Liaise with radiology technicians, laboratory staff, and physicians to ensure smooth workflow.
Follow up on pending results and coordinate timely delivery to the requesting department or physician.
4. Administrative Support
Maintain and organize patient files and departmental records.
Handle billing and payment collection for services provided.
Prepare daily reports on patient visits and services rendered.
5. Customer Service & Quality
Address patient concerns and escalate complaints when necessary.
Ensure the reception area is clean, organized, and welcoming at all times
bachelor’s degree in administration or related field (preferred).Previous experience in a medical reception role, preferably in radiology and/or laboratory departments.Knowledge of medical terminology related to radiology and lab procedures.Strong communication and interpersonal skills.Proficiency in MS Office and hospital information systems.