About Care Pharmacies:
We see community pharmacies as more than just a spot for filling prescriptions—they are cornerstones of trust and care.
Our goal is to build a pharmacy that centers on people: our patients and our staff. We’re on the lookout for a a Call Center Section Head who shares our dedication to exceptional customer service, integrity, and long-term success.
Duties and Responsibilities:
- Lead and manage the call center team to deliver excellent customer service
- Handle customer complaints and concerns with professionalism and efficiency
- Monitor and improve customer service processes and workflows
- Track customer service performance metrics and team productivity
- Conduct regular training sessions for call center staff
- Coordinate with pharmacy branches to resolve customer issues
- Prepare daily and weekly reports on call center operations
- Ensure compliance with company policies and customer service standards
- Handle escalated customer cases that require management intervention
- Work with external agencies to maintain call center quality standards
- Develop strategies to improve customer satisfaction and retention
- Maintain accurate records of customer interactions and resolutions
Bachelor’s Degree in Pharmacy7+ years of experience in call center or customer service managementExperience in healthcare or pharmaceutical industry is preferredPrevious experience in a supervisory or team-leading role is a plusProficiency in call center software and CRM systemsCustomer-focused approach with attention to detailStrong leadership and team management skillsStrong problem-solving and analytical skillsStrong communication and interpersonal skills.Benefits:Competitive salary.Continuous training and development opportunities.Social insurance.Health and Life Insurance.