• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Must be fluent in Spanish and English (B2 Level)
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities

Proven work experience as a team leader or supervisor for 1~2 yearsIn-depth knowledge of performance metrics, KPI, Coaching, AttritionGood PC skills, especially MS ExcelMust be fluent in Spanish and English (B2 Level)Excellent communication and leadership skillsOrganizational and time-management skillsDecision-making skillsDegree in Management or training in team leading is a plusFluent in English is a MUSTAble to adapt to 24/7 shifts and 100% work from Site.Please share your CV to Brawny Sam Karzee +917659852615 IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations. IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability.  IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us.  By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship.  All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.