1. Support to Referral Focal Point Doctor:
o Assist in managing and organizing patient referral cases, ensuring that
documentation is complete and accurate for submission to the Referral Focal
Point Doctor.
o Help maintain and update referral records, tracking progress and follow-up
actions.

2. Support to Project Section Head:
o Provide administrative support to the Project Section Head, ensuring that all
relevant documents, reports, and records are in place for internal and external
communication.
o Assist with the preparation and organization of materials for meetings, including
ECC-related discussions.
3. Email & Communication Management:
o Respond to project management-related emails, ensuring timely communication
with internal and external stakeholders.
o Draft and send responses to inquiries related to the project, including scheduling
and coordinating follow-up actions as required.

4. Documentation & Filing:
o Ensure that all referral and project-related documentation is accurately filed and
easily accessible for the team.
o Maintain databases and filing systems to track referral cases, responses, and
communications.
5. Reporting Assistance:
o Help prepare and compile reports related to the referral process, project activities,
and any follow-up actions.
o Ensure that reports are sent to the appropriate team members (e.g., Referral Focal
Point Doctor, Project Section Head).

6. Process Improvement:
o Identify areas for improvement in the referral documentation process and propose
solutions to enhance efficiency.
o Work closely with the Referral Focal Point Doctor and Project Section Head to
streamline administrative processes.

Education & Experience: Bachelor’s degree in healthcare administration, business administration, public health, ora related field is preferred. Minimum 2 years of experience in administrative support, healthcare coordination, orproject management. Experience in referral systems, medical case documentation, or patient coordinationis preferred. Prior experience in humanitarian organizations, NGOs, or refugee assistanceprograms is an advantage.Skills & Competencies: Administrative & Organizational Skills: Strong ability to manage documents, maintainaccurate records, and track referral processes efficiently. Communication & Coordination: Excellent verbal and written communication skills tohandle internal and external correspondence professionally. Data Management & Reporting: Experience in organizing databases, preparing reports,and ensuring proper documentation flow. Problem-Solving & Process Improvement: Ability to identify administrativeinefficiencies and propose solutions for better workflow. Attention to Detail: Strong focus on accuracy and completeness in documentation andcommunication. Confidentiality & Professionalism: Understanding of medical confidentiality andability to handle sensitive patient information securely.Technical Proficiency: Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) for documentation,tracking, and reporting. Experience working with medical record systems, referral tracking tools, or casemanagement software is a plus.Languages: Proficiency in English and Arabic (written and spoken) is required. Knowledge of French, Tigrinya, Somali, or other refugee languages is an advantage.