Club Operations Supervisor

SODIC Clubs - Egypt - Cairo
  • Supervise the day-to-day operations of the club, including facilities, activities, and services.
  • Ensure the club is clean, organized, and well-maintained at all times.
  • Monitor club opening and closing procedures to ensure compliance with standards.
  • Oversee and manage club staff, including housekeeping, lifeguards, maintenance, security and other staff.
  • Schedule shifts and allocate resources to ensure optimal coverage and service.
  • Conduct staff training and ensure adherence to club policies and procedures.
  • Act as the primary point of contact for member and guest inquiries or concerns.
  • Resolve complaints promptly and professionally to ensure high levels of satisfaction.
  • Develop and maintain strong relationships with members to foster loyalty and engagement.
  • Ensure all club operations comply with health, safety, and legal standards.
  • Conduct regular safety inspections and address any issues identified.
  • Manage incident reports and implement corrective actions when necessary.
  • Monitor the condition of club facilities and equipment to ensure proper functionality.
  • Coordinate maintenance, repairs, and upgrades with the facilities team.
  • Maintain an inventory of supplies and equipment, ensuring adequate stock levels.
  • Assist in managing the club’s budget and controlling operational costs.
  • Ensure proper handling of cash, receipts, and financial transactions.
  • Coordinate events, programs, and activities to enhance member engagement.
  • Collect feedback from members to assess the success of events and improve future initiatives.
  • Prepare daily, weekly, and monthly operational reports for management review.
  • Document and analyze key performance indicators (KPIs) related to club operations.
  • Provide recommendations for improvements in processes and services.

Education:Bachelor’s degree in Hospitality Management, Business Administration, or a related field.Experience:5-7 years of experience in operations management, preferably in a hospitality, fitness, or leisure industry.Experience in team supervision and customer service.Strong leadership and organizational skills.Excellent communication and interpersonal abilities.Proficiency in Microsoft Office Suite.Problem-solving and conflict-resolution skills.Ability to multitask and perform under pressure.Energetic and proactive with a positive attitude.Strong attention to detail and a commitment to quality.Customer-focused mindset.
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com