- Supervise the day-to-day operations of the club, including facilities, activities, and services.
- Ensure the club is clean, organized, and well-maintained at all times.
- Monitor club opening and closing procedures to ensure compliance with standards.
- Oversee and manage club staff, including housekeeping, lifeguards, maintenance, security and other staff.
- Schedule shifts and allocate resources to ensure optimal coverage and service.
- Conduct staff training and ensure adherence to club policies and procedures.
- Act as the primary point of contact for member and guest inquiries or concerns.
- Resolve complaints promptly and professionally to ensure high levels of satisfaction.
- Develop and maintain strong relationships with members to foster loyalty and engagement.
- Ensure all club operations comply with health, safety, and legal standards.
- Conduct regular safety inspections and address any issues identified.
- Manage incident reports and implement corrective actions when necessary.
- Monitor the condition of club facilities and equipment to ensure proper functionality.
- Coordinate maintenance, repairs, and upgrades with the facilities team.
- Maintain an inventory of supplies and equipment, ensuring adequate stock levels.
- Assist in managing the club’s budget and controlling operational costs.
- Ensure proper handling of cash, receipts, and financial transactions.
- Coordinate events, programs, and activities to enhance member engagement.
- Collect feedback from members to assess the success of events and improve future initiatives.
- Prepare daily, weekly, and monthly operational reports for management review.
- Document and analyze key performance indicators (KPIs) related to club operations.
- Provide recommendations for improvements in processes and services.
Education:Bachelor’s degree in Hospitality Management, Business Administration, or a related field.Experience:5-7 years of experience in operations management, preferably in a hospitality, fitness, or leisure industry.Experience in team supervision and customer service.Strong leadership and organizational skills.Excellent communication and interpersonal abilities.Proficiency in Microsoft Office Suite.Problem-solving and conflict-resolution skills.Ability to multitask and perform under pressure.Energetic and proactive with a positive attitude.Strong attention to detail and a commitment to quality.Customer-focused mindset.