• Handle Chat interactions, inbound video calls, emails & outbound calls as required.
• Comprehend customers' queries / complaints / comments.
• Display empathy/ understanding of the issue/ concern towards the customer
• Provide quick and effective resolutions to customers' queries
• Talks in a way the customer can understand
• Can handle pressure situations and complaints of irate customers
• Works accurately and with an eye for details
• Can use automated information systems to analyze the customer's situation
• Meeting targets of upselling
• Ensures adherence to on-time reporting to work
• Share process improvement ideas
Proficiency in English at B1 level or higher is a mustExcellent communication Skills6 months to 3 years of experience in the call center industry High school diploma or equivalent required; additional qualifications are a plus