- Respond to customer-submitted inquiries in a timely manner via Calls, Emails & chats
- Queue-based, typing work will account for approximately 90% of the role.
- Training, 1:1s/ team meetings, reviewing guides/resources will account for about 10% of the time.
- Troubleshoot and guide customers through questions and issues with their Account, Billing, Domains, Google Workspace and other inquiries
- Independently meet targets across Quality, Productivity and Customer Satisfaction, in any channel.
JOB DESCRIPTION:Job Title: Bilingual Customer Support RepresentativeLocation: Work from OfficeJob Requirements:Language Proficiency: Must be fluent in [English(B2) & German(B2)]Work Schedule: 5 days working, 2 days offShift Pattern: Rotational shifts (including weekends)Transportation: No transportation providedSalary: Best in MarketJob Details:Role: Handling customer queries, providing product/service support, troubleshooting, and ensuring customer satisfactionWork Location: Maadi Techno Park, CairoLooking for Immediate Joiners onlyAre you comfortable with this position? If you're Interested, let's connect.Keerthana HR - +91 7032670156