Forecasting & Scheduling: Manage and optimize workforce resources (WFM).
Data Analysis: Analyze data to improve operational efficiency and enhance service quality.
Reporting & Insights: Generate reports and provide actionable insights to management.
Adaptability: Work effectively within a 24/7 operational environment.
• 2-3 years for Senior WFM Analyst position.• Strong knowledge of call center workforce management principles.• Proficiency in WFM software and tools.• Excellent analytical and problem-solving abilities.• Strong communication and interpersonal skills.• Minimum English proficiency level: B2.