Key Responsibilities:
- Supervise, mentor, and support a team of trainers to ensure effective training delivery.
- Conduct on-the-job training sessions as needed, especially during high-volume hiring periods.
- Collaborate with management to develop and implement training programs that align with organizational goals.
- Assist in the design and facilitation of team-building activities to promote teamwork and morale among employees.
- Develop and maintain training materials, including presentations, manuals, and assessments.
- Monitor and evaluate the effectiveness of training programs and recommend improvements as needed.
- Identify individual and team skill gaps and develop targeted training initiatives, focusing on leadership, communication, and other essential skills.
- Foster a positive learning environment that encourages personal and professional growth.
Bachelor’s degree in Human Resources, Business Administration, Education, or a related field.Fluent English SkillsPrevious experience (3+ years) in a training or supervisory role within a call center environment preferred.Strong knowledge of adult learning principles and training methodologies, including gamification techniques.Excellent communication, presentation, and interpersonal skills.Ability to multitask and manage time effectively in a fast-paced environment.Proficient in using training tools and technology for training delivery and tracking progress.Strong organizational skills with a keen attention to detail.Ability to motivate and inspire others, fostering a culture of continuous learning.Experience with employee development programs focused on leadership, soft skills, and communication.Familiarity with performance management systems and training evaluation methodologies.