To deliver engaging and practical training as part of the Art of Selling program, enabling retail teams to enhance customer satisfaction, engage HVCs, and drive like-for-like (LFL) transaction growth. The Training Specialist will focus on empowering teams with advanced selling techniques and the skills to create memorable customer experiences.
| Work Context | |
| Co-ordination | The role involves supporting the Learning Design Manager in the development and implementation of the Art of Selling program. This includes collaboration with store managers, customer experience teams, and other stakeholders to ensure the successful execution of initiatives. |
| Duration of a typical work week | 5 days |
| Communicating with Supervisors, Peers, or Subordinates | Frequent interaction with supervisors, peers, and retail team members to assist with training materials, feedback, and the operational rollout of initiatives. |
| Scope of work | Assist in the creation and refinement of training materials, research customer engagement strategies, and provide logistical and administrative support for the Art of Selling program. |
| Project management | Provide project support, such as tracking progress, gathering feedback, and ensuring deliverables align with timelines and objectives. |
Qualifications Education Bachelor’s degree in Business, Education, or a related field. Certifications in instructional design or digital learning tools are a plus. Arabic Language Proficient English Language Proficient Use of Technology Familiarity with LMS platforms and content management tools for training materials. Proficient in basic analytics tools (e.g., Excel, Google Sheets) and CRM platforms for gathering data and reporting insights. Experience with digital facilitation tools, such as Microsoft Teams or Zoom, for managing virtual resources. General Abilities Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. Excellent communication and collaboration abilities are essential. Familiarity with retail KPIs (LFL transactions, conversion rates, etc.), HVC engagement strategies, and advanced selling techniques. Minimum On the Job Experience 2–3 years in a supporting role within learning and development, retail operations, or customer service, preferably in the retail or luxury sectors.