- Communicate policies and procedures: Communicate company policies and procedures for subordinates as contracting and issuance teams to ensure team members understand and follow guidelines.
- Review and authorize policies: Ensure all policies are reviewed and authorized before submission to guarantee accuracy and compliance
- Supervise Operations: Oversee the quality and efficiency of daily operations to ensure smooth contract processing and card management
- Liaise with system administration: Communicate with the system administration team to ensure the creation and management of new insurance products.
- Revise contract processing: Oversee and revise the processing of endorsements and contracts to ensure accuracy and efficiency.
- Coordinate with Client Relations: Align with the client relations team on upcoming renewals to streamline the flow of requests and prevent delays or rush situations.
- Handle corrective actions: Address any concerns raised during policy testing or by the client relations team, ensuring prompt and effective resolution.
- Manage print house relationships: Work with various print houses to ensure high-quality standards competitive pricing and the smooth operation of the medical card printing process.
- Make decisions beyond team authority: Take necessary decisions on requests that exceed the team's authority and escalate issues to higher management when required.
- Suggest process improvements: Propose and implement process improvements to optimize and automate workflow.
- Performance Planning: Develop and implement performance plans for subordinates, setting clear objectives and expectations to evaluate and report on their performance quarterly.
- Clarify responsibilities: Regularly update and clarify responsibilities for team members to ensure efficient task management.
- Workload management: monitor workloads, and prioritize work to meet deadlines effectively.
5 years experience in policy issuance and card management.One year experience in a supervisory role.Strong proficiency in English and Excel.