- Leading the Customer Care staff.
- Resolving complex issues and inquiries.
- Constant follow up on customer’s pending issues up till accomplishment.
- Advice on any information the customer may need.
- Manage the communication channel between the customers and all departments to ensure customer requirements are fulfilled within the company policies and procedures.
- Develop customer care procedures, policies, and standards.
- Keep accurate records and document customer care actions and discussions.
- Analyse statistics and compile accurate reports.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
Minimum 10 years of relevant experience within real estate industry.Proficient in Microsoft Office Word and Excel.Experience managing and optimizing different communication channels, including voice and non-voice interactions.Excellent organizational skills.Ability to travel locally.