Job Purpose
The Executive Assistant, reporting directly to the Marketing & Customer Services Director, provides high-level executive, administrative, and development support. Serving as the primary point of contact for both internal and external stakeholders, the Executive Assistant manages all communications related to the Marketing & Customer Services Director and acts as a liaison to the Managers within the Customer Service Department.
Responsibilities/Duties
Profil de candidat recherché :
- Provide comprehensive administrative support to the Marketing & Customer Services Director, including managing an active calendar, preparing expense reports, composing correspondence, and arranging detailed travel plans, itineraries, and agendas.
- Prepare documents for meetings and coordinate logistics as needed.
- Assist the Director during external meetings by translating from Arabic to English or French, taking notes, and drafting meeting minutes.
- Oversee Purchase Requests and Work Permits for the CS Department.
- Manage uniform orders and deliveries for all CS Department staff categories.
- Collaborate with the Director and CS Managers to prepare external correspondence, ensuring coordination with the Legal Department.
- Track and follow up on letters from external stakeholders, such as the Ministry, NAT, etc.
- Monitor the progress of the CS Department’s action plans.
- Organize internal meetings and events for the CS Department.
Qualifications
ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- Bachelor’s degree in a relevant field.
- Excellent skills in writing, editing, grammar, organization, and research.
- Fluency in English and Arabic; proficiency in French is a plus.
Knowledge
- Strong interpersonal skills with the ability to build relationships with a wide range of stakeholders, including staff, board members, external partners, and donors.
- Proficiency in MS Word, Excel, and PowerPoint.
- Knowledge of additional languages and international customs is beneficial; proficiency in French or Spanish is advantageous.
- Strong organizational, time-management, and problem-solving skills.
Experience
- 3-5 years of experience in a similar role.
- Prior experience supporting development and fundraising initiatives to increase donor contributions and funding sources.
Desired Behaviors & Experiences
- Ability to learn new software tools and systems quickly.
- Strong research skills with the ability to present data in a clear and concise manner.
- Demonstrated ability to work independently and maintain professional discretion.