Duties and responsibilities:
- Handle all incoming/outgoing calls of the call center.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
- Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
- Handle and solve all inquiries, requests and complaints received via all channels available.
- Communicate with other departments all relevant customer inquiries if applicable.
- Achieve the requested staffed time on a daily basis to minimize lost call rate.
- Provide proper information to customers with complete and comprehensive understanding of NOLA products and services.
- Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.
- Keep up-to-date with all the services and products provided by NOLA.
- Resolve all customer complaints, requests and inquiries.
Job RequirementsBachelor degreePreferably malesGood EnglishVery good communication skillsMaximum age 26