Sales & Call Center Manager

  • The ideal candidate will be responsible for overseeing the sales team, managing call center operations, and ensuring a seamless customer experience. This role combines customer relationship management, sales strategies, and team leadership to maximize customer satisfaction and achieve sales targets.
  • Develop and implement effective sales strategies to meet and exceed sales targets.
  • Monitor sales metrics to ensure goals are met.
  • Work with marketing teams to plan promotional campaigns aligned with sales targets.
  • Oversee daily operations of the call center, ensuring high standards of customer service.
  • Train, coach, and motivate call center agents to provide exceptional support and product knowledge.
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Develop call scripts, and support documents to maintain consistency in customer communication.
  • Lead, mentor, and manage a team of sales associates and call center agents.
  • Conduct performance reviews, provide constructive feedback, and set development goals for team members.
  • Foster a positive, collaborative work environment that promotes high morale and team productivity.
  • Ensure accurate and efficient handling of customer inquiries, complaints, and requests.
  • Develop and maintain customer loyalty programs, resolving issues to maintain high satisfaction.
  • Use CRM systems to track, monitor, and analyze customer interactions to improve customer engagement.
  • Generate and analyze sales and customer service reports to identify trends and areas for improvement.
  • Present insights and recommendations to senior management to support business growth.
  • Track performance metrics, such as response times, customer satisfaction scores, and sales conversion rates.
  • Collaborate with inventory, and product teams to align sales initiatives with brand strategy.
  • Work closely to train new team members.
  • Prepare reports for different departments or upper management

Proven experience as call center manager or similar positionBachelor's degree in Business, Marketing, or related field.1-3 years of experience in sales, call center, or customer service management, preferably in retail or fashion.Problem Solving and Decision MakingExcellent communication skills with a focus on customer service and satisfaction.Strong Organizational SkillsCollaborative and Team-OrientedAbility to analyze data and make data-driven decisions to improve sales and service.Knowledge of performance evaluation and customer service metrics
تاريخ النشر: ١٢ نوفمبر ٢٠٢٤
الناشر: Wuzzuf .com
تاريخ النشر: ١٢ نوفمبر ٢٠٢٤
الناشر: Wuzzuf .com