• Performs Training needs analysis and executes effective training programs based on the analysis.
• Monitors training rooms, system and calendar to ensure training is distributed evenly throughout each month and looks for and resolves schedule conflicts.
• Coordinates with all internal functions within various departments to ensure completion of training processes. 
• Works with various departments to gain agreement as to standard procedures for documentation and coordinates related instructional document preparation.
• Organize and/or conduct training for all new hires in operations.
• Organize and/or conduct training for all new members in the training team.
• Oversee all on-the-job training and conduct examinations to ensure Trainees are being properly trained and certified.
• Ensure all issues relating to the training process are addressed and conduct root cause analysis of met issues and provide recommendations if needed.
• Plan, schedule, and administer training workshops.
• Actively attends kick off meetings, regular conference calls and actively manage all tasks connected with new projects.
• Provides feedback and required reports on necessary activities connected with assigned projects.
• Assist with onboarding of new team members and in conducting training/knowledge assessments.
• Assists with application and reimbursement of training grants.
• Works with the Training Manager on projects and special assignments.

 

Strong Collaboration and Influence SkillsAdvanced proficiency in collaboration and project management tools, such as Microsoft Teams, Zoom, and Miro.Demonstrated ability to influence others and manage cross-functional relationships effectively. Experience in Training and Instructional Design3 to 5 years of experience in training development, instructional design, or a similar role, preferably with a focus on both facilitation and curriculum development. Advanced MS Office and Documentation SkillsHigh proficiency in PowerPoint, Excel, and Word, with demonstrated ability to create detailed instructional documentation and presentations for senior leadership and project stakeholders. Expertise in Modern Instructional Design and eLearning ToolsAdvanced knowledge of Articulate 360, Adobe Captivate, iSpring Suite, Canva, and Genially.Ability to develop complex eLearning modules with an emphasis on interactivity and engagement. Extensive Knowledge of Learning Management Systems (LMS)Strong understanding of platforms such as Moodle, TalentLMS, and Canvas, with experience in managing or administering LMS for large groups or departments. Mastery of Gamification and Game-Based Learning ToolsExtensive familiarity with tools like Kahoot, Mentimeter, Quizzez, and Articulate Storyline, with a proven track record of integrating game-based learning into training modules effectively. Language ProficiencyFluent in English (C1 level or higher), with excellent written and verbal communication skills. Project Management Skills and Decision-MakingStrong skills in prioritizing, organizing, and managing multiple training projects, with a focus on achieving goals and adapting to changing organizational needs. Demonstrated Skills in Coaching and MentorshipProven experience in providing coaching, guidance, and feedback to junior training team members, with a focus on skill development and professional growth. Certificates and Formal Qualifications:TOT Certificate is a MUSTPMP or Equivalent Qualifications is Highly PreferredAdditional Certifications in Instructional Design, Adult Learning are a PLUS