Job Purpose:

To deliver exceptional retail business performance through sales performance, excellent customer servicing, query resolution.

Receive customer complaints, record it and take all reasonable steps to resolve the complaint in the eyes of our customers.

Key Accountability:

·Targeting New Payroll Companies and proceed with contracts & Accounts singing and ensure they comply with the ADIB’s regulations and procedures.

·Maintain contact with key potential clients & to have visits to these customers on quarterly basis.

·Manage overall relationship with customers till the accounts become live and ensure complying with pre-set criteria of the business acquisition defined by the payroll segment.

·Propose Payroll full benefits to achieve new payroll contracts & sales of ADIB's Assets and Cards products and services.

·Promote ADIB Assets and Cards products and services throw effective cross selling techniques.

·increase assets and cards penetration ratios on companies’ portfolios in line with sales plans and budgets.

·Will be the company focal point “Account manager “at ADIB to provide customer service at all stages and handle company inquires and trouble shoots.

·Handle issues raised by companies as part of relationship management.

·Answer queries about ADIB`s products & services and provide client reassurance & consultations.

·Provide the relevant Corporate Sales Manager & Segment head with regular performance reports and updates on the market reaction to ADIB payroll as well as competitor’s activities for possible enhancements.

·Handle customer complaints efficiently and raise the unsolved ones to the Corporate Sales Manager to maintain customer satisfaction and loyalty.

· Provide proper software to new payroll companies’ responsible person and give professional training on the usage of this software.

·Follow up DCs production and delivery.

·Interface with risk to finalize all assets and cards pending TIAs

·Interface with AMC to handle payroll operations (upload signatures, files review, etc…) and manage remote payroll signing with branches.

·Interface with risk team to finalize accounts coding.

Minimum Qualifications:

· University/College Degree

· Payroll Officer: Minimum 1 years banking experience

· Payroll Senior Officer: Minimum 2 years banking experience

· Payroll Direct sales or Branches network experience

· Handling partner relationships with external parties.