- Provides support for all core business applications (Clinical information management, Finance, Procurement, Warehouse, medication admiration, outpatient clinics management, ICU management, etc.).
- Provides first level and second level technical support for business applications during extended business hours and weekends.
- · Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement.
- Resolve technical problems; identify and diagnose problem escalation and solution tracking.
- Prioritize work to resolve technical emergencies as they may occur.
- Identify solutions to work around open issues / problems that are under investigation or pending resolution · Ensures 7x24x365 system uptime for core business applications.
- Work with systems implementation team(s) to outline scope, goals, deliverables, required resources, and timing.
- Participate and manage new systems implementations from initiation to closure.
- Ensure that all the systems are well integrated and meet business requirements and goals fulfilling end-user requirements.
- Provide the needed reports on both aspects’ routine and ad-hock.
- Document, and track, case histories, issues, and actionable steps taken
- Improve documentation of support policies and procedures
- Perform company software research, testing, and recommendations.
- Ensure regularly data privacy and security applying the proper testing scenarios.
- Perform quality assurance testing of new software releases
BSc/BA in computer science or relevant field2 to 3 years of experienceExperience in designing and building applicationsAbility to program in at least one programming language. In-depth knowledge of programming for diverse operating systems and platforms using development toolsExcellent understanding of software design and programming principles.Certified application developer is a plus