Company Description
Atheel Contact Center, located in Cairo, Egypt, operates from El-Tatbeqyen Tower’s 21st floor in El-Abbassia. With strategic locations in Cairo, including branches in Maadi, Atheel is a top-ranked contact center in the market, offering services to a diverse range of clients. Operating 24/7, Atheel aims to expand globally to serve both local and offshore clients with exceptional service and strategic solutions.
Role Description
This is a full-time Operations Team Leader role for offshore accounts at Atheel Contact Center located in Cairo, Egypt. The Team Leader will be responsible for managing day-to-day operations, ensuring customer satisfaction, utilizing analytical skills for decision-making, overseeing people management initiatives, and maintaining effective communication within the team.
Qualifications
- Customer Satisfaction and Communication skills
- Analytical Skills and Operations Management expertise
- People Management capabilities
- Experience in offshore accounts or customer service operations
- Strong leadership skills and the ability to drive team performance
- Excellent problem-solving abilities and attention to detail
- Bachelor's degree in a related field such as Business Administration or Management
- Fluent English level
For more information send your CV on WhatsApp to 01017679607 mentioning Team Leader