Operations Team leader - offshore Accounts

ATHEEL CONTACT CENTER
Company Description

Atheel Contact Center, located in Cairo, Egypt, operates from El-Tatbeqyen Tower’s 21st floor in El-Abbassia. With strategic locations in Cairo, including branches in Maadi, Atheel is a top-ranked contact center in the market, offering services to a diverse range of clients. Operating 24/7, Atheel aims to expand globally to serve both local and offshore clients with exceptional service and strategic solutions.

Role Description

This is a full-time Operations Team Leader role for offshore accounts at Atheel Contact Center located in Cairo, Egypt. The Team Leader will be responsible for managing day-to-day operations, ensuring customer satisfaction, utilizing analytical skills for decision-making, overseeing people management initiatives, and maintaining effective communication within the team.

Qualifications

  • Customer Satisfaction and Communication skills
  • Analytical Skills and Operations Management expertise
  • People Management capabilities
  • Experience in offshore accounts or customer service operations
  • Strong leadership skills and the ability to drive team performance
  • Excellent problem-solving abilities and attention to detail
  • Bachelor's degree in a related field such as Business Administration or Management
  • Fluent English level
For more information send your CV on WhatsApp to 01017679607 mentioning Team Leader
تاريخ النشر: ١٧ سبتمبر ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ١٧ سبتمبر ٢٠٢٤
الناشر: LinkedIn