- Answer calls and respond to emails.
- Handle Customer inquiries both telephonic and emails.
- Research required information using available resources.
- Provide and resolve customer complaints.
- Provide customers with products and services information .
- Enter new customer information into System.
- Update existing customer information.
- Process orders ,forms and applications.
- Identify and escalate priority issue.
- Route calls to appropriate resources
- Follow up customer calls when necessary
- Document all cal information according to standard operating procedure.
- Complete call logs
- Produce call reports
Bachelor's degreePreferred previous experience in telecommunication industry. Knowledge of Customer services principles and practices.Experience of call center and customer services environments.knowledge of administration and clerical processAdvanced communication skillsTeamworkStress Tolerance