- Support and provide superior service via phones, e-mails as a receiver and caller
- Use questioning and listening skills that support effective telephone communication.
- Use an effective approach to handle special telephone tasks
- Understand the impact of attitude in handling calls professionally effectively deal with job stress, angry callers, and upset customers.
- Use the most appropriate way to communicate with different behavior types on the telephone.
- Apply the elements of building positive rapport with different types of customers over the phone.
- Apply the proper telephone etiquette to satisfy various customer situations
- Display Time flexibility towards shifts as per work floor requirements
- Matured enough to work with less/no supervision & ensuring all tasks are performed as per the timeline.
- Follow-up with relevant stakeholders & close loop customer issues on a timely basis.
- Document all call information according to defined operating procedures.
Any Bachelor Degree Holder1 Years at least / Previous experience in Customer Service / Call CenterGood French skills (B2 Level)Good English and Ms. Office Skills High communication skills Cairo or Giza Resident