Our Travel agency in Heliopolis is looking for a Reservation Manager.
Job Description:
1. **Managing Bookings**: Oversee and handle all aspects of reservations, hotels, cruises, and restaurants.
2. **Communicating with Suppliers**: Liaise with hotels, and other service providers to negotiate rates, confirm availability, and resolve any issues.
3. **Database Management**: Maintain and update the reservation system to ensure all information is accurate and up to date.
4. **Team Coordination**: Work closely with other departments, such as sales and marketing & operation.
5. **Problem Resolution**: Handle complaints and resolve booking-related issues diligently to ensure customer satisfaction.
6. **Reporting**: Prepare reports on booking trends, sales performance
7. **Explore new product**: recently opened hotels, cruises, dahabeyas, restaurants..etc.
8. **Payment Processing**: Oversee payment processes related to reservations and manage any financial discrepancies if any.
Job Requirements:Minimum 10 years of experience.Outstanding negotiation skills.High communication skills. Solid ground with suppliers.Awareness of online booking systems.Troubleshooting skills.Team player.If you are a dynamic professional with a passion for the travel industry and possess the skills to drive success in a reservation department, we invite you to apply.