* Identify and remedy defects within the production process
* Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
* Compile and analyze statistical data
* Ensure that user expectations are met during the testing process
* Draft quality assurance policies and procedures
* Investigate customer complaints and product issues
* Improve Quality performance results; initiate new ideas, send regular quality tips, and simulate quality sessions
* Help agents improve their performance based on the identified relevant quality-related training needs analysis.
* Call Center experience is essential.* GSM (mobile knowledge) and experience are a must, with a minimum of 6 months.* Experience in telecommunications companies is a must.((Vodafone – Orange – EX WE- Etisalat Misr- Etisalat UAE – DU -AT&T - Verizon).* Experience as a Quality Analyst or similar role is a must, a minimum of 1 Year.* Strong computer skills and knowledge of QA databases and applications Benefits:* Medical and social insurance.* 2 Days off.* Profit Share.* Attractive salary.