• Customer Interaction: Handle customer inquiries and provide support through ManyChat on all social media platforms via text.
• FAQ Management: Utilize our set of FAQs to provide accurate and timely responses to customer questions.
• Issue Resolution: Address customer concerns, troubleshoot issues, and provide solutions in a courteous and efficient manner.
• Response Time: Ensure rapid response times to all customer inquiries, maintaining high levels of satisfaction.
• Record Keeping: Maintain detailed records of customer interactions, issues, and resolutions.
• Feedback Collection: Gather customer feedback and report recurring issues or suggestions to the management team for continuous improvement.
• Team Collaboration: Work closely with the customer service team and other departments to ensure cohesive support for our customers.

Experience: Previous experience in customer service, preferably in the tech or smart home industry.Communication Skills: Excellent written communication skills with the ability to convey information clearly and concisely.Technical Proficiency: Familiarity with ManyChat or similar chat management platforms.Problem-Solving Skills: Strong problem-solving abilities with a customer-centric approach.Adaptability: Ability to adapt quickly to new tools, processes, and customer needs.Speed and Efficiency: Capability to handle multiple inquiries and respond quickly without compromising quality.Detail-Oriented: High attention to detail, ensuring accurate information is provided to customers.Team Player: Ability to work effectively in a remote team environment.Availability: Flexible schedule to accommodate various time zones and peak periods.Preferred Qualifications:Education: Bachelor’s degree in Communications, Business, or a related field.Industry Knowledge: Understanding of smart home products and technologies.Multilingual: Arabic is the main language, English is a plus.Benefits:Competitive salary and performance-based incentivesFlexible working hours and remote work opportunitiesComprehensive training and development programsOpportunities for career advancement within a growing companyA supportive and collaborative team environment