- Lead the entire order fulfillment process, from order entry and administration to efficient shipping and delivery.
- Implement scalable business processes and customer service standards to optimize order processing and achieve industry-leading fulfillment times.
- Spearhead the launch and expansion of dopay fulfillment points and stores across Egypt, developing and executing successful growth strategies.
- Leverage order tracking and CRM systems to manage orders effectively, maintain accurate customer data, and monitor key performance indicators (KPIs) to identify areas for improvement.
- Establish and manage performance objectives for the fulfillment team, fostering a culture of continuous improvement and exceeding customer expectations through timely execution, accuracy, and quality service.
- Champion process improvement initiatives, utilizing Lean tools and collaborating with the technology team to identify and implement operational enhancements.
- Partner with the Senior Leadership team to define and enforce quality control standards, ensuring all issues are promptly escalated and resolved with clear communication and recommended solutions.
- Facilitate effective troubleshooting by collaborating with stakeholders across departments to identify and resolve workflow issues.
- Serve as the primary source of information and support for the fulfillment team, effectively communicating policies and procedures, and fostering a positive and collaborative work environment.
- Oversee the achievement of departmental milestones and objectives, fostering a culture of accountability and adhering to the approved budget.
- Maintain a keen focus on departmental budget optimization, implementing cost-reduction strategies to ensure efficient resource allocation and maximize profitability.
Bachelor's degree in Business Administration, Supply Chain Management, or a related field (preferred)Minimum 3-5 years of experience in a leadership role within order fulfillment or logistics operationsProven track record of implementing and optimizing business processes to achieve efficiency and cost savingsStrong analytical and problem-solving skills with a data-driven approach to decision makingExcellent communication, interpersonal, and leadership skills with the ability to motivate and guide a teamExperience working with order tracking and CRM systemsProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)