- Provides Service centers and dealers with prompt and accurate diagnostic information to support vehicle repair
- Record all details of vehicle cases and interactions to support product quality improvements
- Manage the timely escalation of aged cases where required, proactively contacting the service center and dealers to aid case closure if necessary.
- Highlight the requirement for field visits where necessary.
- Support new product launches by conducting dealer visits to ensure a smooth launch for new products.
- Hold a monthly aged case review with the technical support Manager to determine the timely fix. Escalation causes related.
- Liaise with the main agent and dealers on all issues directly related to fixing any vehicle issues.
- Prepare technical reports related to any frequent failure cases and escalate after approval from the technical support manager.
BSC. In Automotive or Mechanical Engineering. 3-5 years of automotive technical experience