- Welcoming callers over the phone
- Answering emails and inquiries in a helpful manner and ensuring that appropriate actions are taken in a timely manner.
- Liaising with all departments for any inquiry.
- Follow communication “scripts” when handling different topics
- Identify callers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Keep records of all conversations in our call center database in a comprehensible way
- Follow up customer calls where necessary
Good Communication Skills