• Handling patient's inquiries
• Enter patient information into the customer information system
Ensure customer satisfaction and assist them with issues or concerns related to their health
• Work experience in healthcare TPA and insurance systems is important
• Support and provide superior service via phones, and chat. and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
• Use questioning, and listening skills that support effective communication and help in solving the customer’s problems & complaints.
• Performs the necessary & right action on systems in order to fulfill the customer request properly.
• Knowing the feedback of each customer after completing the service.
• One to two years of experience in the medical field as a customer service agent.• Knowledge of healthcare TPA business systems• Exceptional customer service, active listening, verbal and written communication skills, and professional telephone representation.• Proficiency in the use of computers, especially with customer relationship management software, and strong writing skills and customer relationship management software• Good in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).• The shift system is variable 24 hours a day• Strong time management and decision-making skills.• Undergraduate students are invited to apply.• Males only.