- Assist in the formulation of targets for individuals and teams
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Prepare monthly/annual results and performance reports
Experience in customer service is essentialWorking knowledge of MS OfficeKnowledge of performance evaluation proceduresExcellent organizational and leadership skills Ability to work under pressure