We are seeking a skilled and motivated Call Center to join our dynamic team. In this role, you will be responsible for providing efficient technical assistance to our customers, ensuring timely resolution of their technical issues. The successful candidate will possess excellent communication skills, a strong technical background, and the ability to troubleshoot problems remotely. If you are passionate about technology and enjoy helping others, we encourage you to apply.
Responsibilities:
- Respond to customer inquiries and provide call center via phone, email, or chat.
- Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
- Collaborate with other team members to escalate issues.
- Document and track customer interactions, including the nature of the problem and the solution provided.
- Stay up-to-date with product knowledge and industry trends to effectively assist customers.
- Provide clear and concise instructions to customers for problem resolution or escalation.
Job Requirements:Bachelor's degree in a relevant field.knowledge of computer hardware, software.Excellent problem-solving and communication skills.Ability to work independently and collaboratively in a fast-paced environment.Customer-oriented mindset with a focus on delivering high-quality service.