About the Role

We are looking for a Technical Support Agent to join our South Africa Voice Account at Huawei. In this role, you will be responsible for providing high‑quality voice support to customers, troubleshooting technical issues, and ensuring a seamless customer experience.

This is a dynamic role that combines technical expertise with customer engagement in a professional, structured environment that values accuracy, efficiency, and customer satisfaction.

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Key Responsibilities

· Provide technical support to customers via voice calls
· Troubleshoot and resolve product‑related inquiries
· Follow up on technical issues and ensure timely resolution
· Maintain accurate records of customer interactions and resolutions
· Collaborate with internal teams to enhance customer experience

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Qualifications

· Bachelor's degree (Technical graduates are preferred)
· English Level: B2 – B2+
· Strong communication and problem‑solving skills
· Ability to work in a structured, target‑driven environment

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What We Offer

· Competitive base salary:
· Technical: 14,000 – 19,000 EGP (Based on English level and experience)
· Non‑Technical: 12,800 – 17,300 EGP
· Performance incentives: up to 3,500 EGP per month
· Attendance bonus: 500 EGP per month
· Rotational shifts (9 hours, 1‑hour break)
· 2 rotational days off per week
· Social & Medical Insurance
· Paid training program
· Career growth opportunities within a leading international group
· Prime location: Maadi, Cairo