Company Description Sutherland specializes in delivering cutting-edge digital transformation solutions to global enterprises, leveraging core expertise in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. By collaborating with iconic brands, we provide a unique value proposition through market-leading technologies and business process excellence. With 363 unique inventions and 250 AI-based patented technologies, we engineer rapid innovation and scalable business transformations. Our mission is to optimize operations, redefine customer experiences, and develop pioneering solutions delivered seamlessly through an “as-a-service” model.
Role Description This is a full-time, on-site Customer Service Representative role located in New Cairo. As a Customer Service Representative, you will be responsible for assisting customers via email, phone, or chat, ensuring exceptional customer satisfaction by resolving inquiries and issues promptly. Day-to-day tasks include providing product information, analyzing and addressing customer concerns, maintaining accurate records, and contributing to a supportive customer experience. You will actively collaborate with team members to improve customer service processes and achieve performance goals.
Qualifications Strong focus on Customer Satisfaction and Customer Experience Excellent communication skills, both verbal and written Ability to efficiently resolve issues and manage multiple tasks simultaneously Strong problem-solving skills and attention to detail Flexibility with night and overnight shifts English level B2/C1Benefits Competitive salaries Transportation provided Medical and social insurance Fully paid training