Company Overview
Aura Communication is a limited liability company operating under a franchise model, specializing in trading agencies. Since July 2012, we have proudly partnered with Vodafone Egypt, successfully owning and managing 31 Vodafone Express stores nationwide. Beyond telecommunications retail, Aura Communication is also active in the Import & Export sector and provides Outsourcing & Recruitment services to a wide range of clients.
Role Description
We are seeking a Customer Service Representative (C1 level) to join our expanding team in Cairo Egypt. This hybrid role combines both remote and on-site work, offering flexibility while maintaining professional engagement. As part of our team, you will play a vital role in delivering an exceptional customer experience, ensuring client satisfaction, and upholding the service excellence associated with the Vodafone brand.
Qualifications ��� Proven customer service and support skills. ��� Fluent in English (C1 level) ��� mandatoonly (no undergraduates). ��� Strong communication and problem-solving abilities. ��� Ability to adapt to a hybrid work environment.
What We Offer ��� Competitive salary packages with performance-based KPIs. ��� Company-provided transportation. ��� Social and medical insurance coverage. ��� Gym membership access for fitness enthusiasts. ��� A flexible and supportive wor