Customer Engineering Support

Work Location : Cairo


MISSION:


  • Collects on the field performances and usage conditions of products and associated services, in order to improve our offer and manage risks. (Weak Signals and Local Risk Analysis, Capture Usage).
  • Provides Technical Support to Customers, Prescribers and to M&S teams, in order to extract the full value of our offers and manage risks. (Give Advice).
  • Deploys actions for market interventions and “Copycat”, and if he has the delegation, manages minor disputes with tires and associated services.
  • Depending on Domains, can organize, prospect, negotiate, implement and follow Fleet Surveys on the field.
  • Responsible for the deployment of the technical support to customers using MEMS in the ME Cluster


KEY EXPECTED ACHIEVEMENTS:


  • Definition, steering and realization of field usage / performance studies (end of life tires exam, usage characterization and performance measurement plans)
  • Synthesis reports for performance measurement studies (MC tires, field survey) and field usage measurements
  • Quality of customer claims collection (quality of treatment by the sales forces and coherence of collection with the reality)
  • Alert reports sent to Central teams (Risk Analysis)
  • Reports following minor litigation (if delegation and out of AMN)
  • Give advice and technical training for sales force
  • Give advice and technical training for external customers
  • Technical demonstrations during commercial product launch events
  • On-the-job training / tutoring for newcomers CES


Key Competencies Required :


Professional Competencies

Diagnosis of the performance of a product in relation to the use

Definition of the best point of operation of the products according to customers’ expectations and usages

Analysis / Anticipation / decision-making in front of product risks

Disputes and "Copycat" Management in the area of products and associated services

Interaction with the sales force and customers and information and transfer of technical knowledge

Setting up and managing Field surveys

Analysis of product usages and performance data


Behavioral Competencies

Adaptability

Customer Focus

Continuous Learning

Fostering communication

Initiative

Networking


Language Skills

English, Arabic


Important: The role requires extensive travelling.

تاريخ النشر: اليوم
الناشر: LinkedIn
تاريخ النشر: اليوم
الناشر: LinkedIn