Order Coordination:

• Organize and prepare orders for delivery, ensuring accurate labeling and timely readiness.
• Arrange and send orders to the kitchen, clearly communicating all requirements.
• Ensure the stock of order add-ons (e.g., candles, utensils, decorations) is sufficient and readily available for each order.
• Verify order details, including delivery addresses, time slots, and special instructions.

Driver Dispatching:

• Assign orders to drivers based on routes and availability, optimizing delivery schedules.
• Develop and maintain efficient delivery routes aligned with Nino’s Bakery’s time slot system.
• Provide drivers with order requirements and specific customer instructions.

Communication and Follow-Up:

• Monitor deliveries in real-time, ensuring punctuality and resolving delays as they occur.
• Act as the primary point of contact for drivers, offering support for on-the-go issues.
• Keep customers and the customer service team updated on delivery statuses or changes.

Record Keeping and Reporting:

• Maintain a detailed daily log of deliveries, driver assignments, and customer feedback.
• Report delivery challenges, delays, and customer complaints to the operations team for resolution.

eCommerce Fulfillment:

• Manage and optimize the full eCommerce order fulfillment cycle.
• Coordinate with production and packaging teams to meet delivery deadlines.
• Ensure inventory levels are accurately reflected in the Shopify system.
• Proactively resolve issues or delays in order processing and delivery.
• Perform quality checks to uphold Nino’s Bakery standards at every stage.

Feedback and Quality Improvement:

• Collect feedback from the customer satisfaction team to refine processes and improve quality.
• Share insights with the production team and management to address and prevent recurring issues.
• Support the resolution of quality-related customer complaints.
• Analyze trends in feedback to guide product and service enhancements.

Order Management and Inspection:

• Collaborate with the kitchen and logistics teams for seamless order fulfillment.
• Conduct final inspections on cakes for quality assurance before handoff to logistics.
• Verify secure packaging to ensure safe transportation.
• Document delivery instructions and quality control reports for each order.

Packaging and Presentation:

• Ensure cake boxes are the appropriate size and meet cleanliness standards.
• Securely position cakes within boxes to prevent movement during transit.
• Confirm additional items, such as candles and utensils, are included and well-packaged.
• Guarantee that the overall presentation reflects Nino’s Bakery’s brand image.